Privacy Policy

Overview

This policy applies to all products built and maintained by Channeled, including our web app, Slack app, and integrations available through both applications.

What we collect and why

Identity and access

When you sign up for Channeled, we create your account and workspace through a Slack authentication, which gives us your name, avatar, email, and company name. This is so that when your team’s unified Slack inbox is set up, messages and tasks can be assigned and mapped correctly to your profile. If you update your name or avatar through Slack after installing Channeled, these will automatically be updated within the app, although we rarely look at or access that information.

We will never sell your personal information to third parties, and we will never use your name or company in marketing statements without your permission.

Billing information

When you pay for Channeled, we ask for a credit card, billing contact, and billing address. We use this to charge you for service, calculate taxes, and send you invoices. Your credit card is passed directly to our payment processor, and is not stored anywhere on our servers. We keep a record of the payment transaction. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions, and to print on your invoices.

Website interactions

When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We do not currently use any third-party web analytics software, and have not done so in the last 12 months.

Voluntary correspondence

When you write Channeled with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

When we access or share your information

Our default practice is to not access your information. The only times we’ll ever access or share your info are: 

1. To provide products or services you’ve requested. We do use some third-party services to run our apps and only to the extent necessary process some or all of your personal information via these third parties. These include:
• Stripe – for payment processing
• Pandadoc – for e-signature
• Typeform – for form generation

2. To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.

3. When required under applicable law. Channeled is a US company and all data infrastructure are located in the US. Finally, if Channeled is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer. 

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@withchanneled.com and we’ll be happy to answer them!

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