Customer channel
magic
without the
mayhem.
Meet customers and customer-facing teams where they work in Slack. Then, scale workflows and automations to everyday tools your teams already use.
trusted by go to market teams at
Customer channel
magic
SUPPORT, success, AND INTAKE
Run the support operations of your dreams,
with a flow everyone loves
Fully bidirectional sync
Continue Slack conversations without leaving your helpdesk
Auto-responses & replies
Automate initial responses by business hours or issue types
Customizable Slack forms
Gather the information you need when support requests are made
Microsoft Teams & DMs
Reply to Microsoft Teams from Slack and triage Direct Messages
Auto-routing & escalations
Assign messages by priority, topic, or account team
Works with every helpdesk
Connect with Zendesk, Intercom, Freshdesk, and more – in minutes
A better way to support in Slack. See it in action →
go to market and growth
Build structured, repeatable
customer processes in minutes, not months
Lifecycle management that sets your team up for success
Channel creation, mapping, and assignment
Create tasks in Asana, Linear, and more
Prompt updates in Slack and sync back to Salesforce, Hubspot, and more
Sync Slack with your Activity Feed
Scale customer alerts, playbooks, and resolution
Trigger alerts from Salesforce, product databases, or Slack events
Automate task assignments, playbooks, and escalations
Automated recaps and summaries to the right stakeholders, at the right time
Automate sequences, outreach, and broadcasts
Pre-schedule messages or sequences
Customize variables, senders, and audiences
Message across channels and DMs
Manage subscriptions or templates
High-touch results.
Scaled-touch efficiency.
Kanban Board
A customizable inbox or kanban view to work across Slack tasks, threads, and teams.
Team Workspace
A central hub that gives your team the relevant updates across their customer base.
Channel Drilldowns
An organized view of datapoints from each channel across support and success.
Dashboards and Metrics
Robust reporting across engagement, volume, support, and productivity.
Teams of all sizes use Channeled to power their best customer work.
Clay scales AI and white-glove support for 15K users and 70+ Enterprise channels
Learn how Clay scales support across their Slack community and white-glove workspace →
Mutiny implements Slack support across a 4K community
Mutiny used Channeled to launch support in Slack in less than 3 weeks.
WorkOS scales product newsletters to 800+ customer channels
Learn how WorkOS scales support across their Slack community and white-glove workspace.
Get started today.
Used by hundreds of happy teams. Yours could be next.
View our FAQ or book a product demo