Smart, strategic customer engagement

Deliver value in the right channels, at the right time, with context and speed.

Get insights and context for each channel

Understand takeaways and commitments from previous conversations for each customer. Tag key channels with custom attributes, and know what matters to each channel at a glance.

Keep sales and customer success on the same page

Avoid misaligned pre- and post-sales efforts. View and update context from your sales CRM alongside customer Slack conversations.

Engage the right customers at the right time

Quickly identify which customers have asked for upcoming features or expressed interest in a specific topic. Make it easy to close the loop with them with messages that can be broadcast to multiple channels or individuals on-demand.


Customer success for Slack, simplified.

We're currently onboarding teams into our beta program. When you request early access, it means we'll email you occasional product updates and let you know when you're next in line.

Get early access →