Complete visibility to channels, customers, and conversations
See what customers care about from one place without missing a beat.
Support high-touch customers while scaling your team
Know when customers are waiting for a response and handle requests in a fraction of the time.
Smart touchpoints throughout the customer journey
Spark valuable engagement in Slack across the customer lifecycle, without manual work or reminders.
Channeled is easy to get started for teams in Slack, whether you’re on day 1 or 10,000.
I can’t stress how much trust we’ve built with customers by working with them in Slack. Channeled gives us the confidence to scale this strategy and keep it organized as we grow.
Since starting with Channeled, we’ve been able to save hours each month chasing down customer requests. Most importantly, Channeled has eliminated the possibility of missing messages since everything’s in a single place.
We set up Channeled and ✨ viola! ✨, we’re able to scale our customer care without losing any of the personal touches (and I don’t have to fret over losing track of anymore conversation threads)!