Healthy Channels

Happy Customers

Simplify

Complete visibility to channels, customers, and conversations

See what customers care about from one place without missing a beat.

Simplify channel management and detection
Connect current channels in minutes and automatically detect when new customer channels are created in Slack
See activity and conversations in one place
Keep your team connected to what’s happening across customer channels in a unified Slack inbox
Organize customers across segments and owners
Segment and prioritize customers across groups, owners, or stages
Collaborate

Support high-touch customers while scaling your team

Know when customers are waiting for a response and handle requests in a fraction of the time.

Set target response times and alerts
Set custom alerts, get notifications when customers are waiting, and customize SLAs by channel
Tag, comment and triage in one flow
Quickly assign, collaborate, and track important messages for faster resolution
Integrations, real-time metrics, and more
Out-of-the-box dashboards for early-stage teams, integration-ready for larger support organizations
Product screen mockup
Product screen mockup
Automate

Smart touchpoints throughout the customer journey

Spark valuable engagement in Slack across the customer lifecycle, without manual work or reminders.

Create and manage milestones
Automatically create internal tasks for your team when customers reach key milestones
Scale messaging and engagement
Templatize messages and formats for repeated, consistent use across your team
Track activity where it lives, in Slack
Instantly track engagement and activity across Slack channels to keep relationships warm
Scale

Startup-friendly. Enterprise-ready.

Channeled is easy to get started for teams in Slack, whether you’re on day 1 or 10,000.

Integrate Salesforce, Zendesk, and more
Sync conversations with your ticketing system or relay Slack interactions back to your CRM
Security & SOC2 compliant
We work with external partners to independently audit our security protocols and are SOC2 certified
Flexible, pay-as-you-grow pricing
Free for teams up to 10 connected channels, and simple monthly pricing for larger workspaces
Logos of integration partners
Andrew Chen avatar
Andrew Chen
Co-founder
Explo

I can’t stress how much trust we’ve built with customers by working with them in Slack. Channeled gives us the confidence to scale this strategy and keep it organized as we grow.

Since starting with Channeled, we’ve been able to save hours each month chasing down customer requests. Most importantly, Channeled has eliminated the possibility of missing messages since everything’s in a single place.

Ganesh Data avatar
Ganesh Datta
Co-Founder
Cortex
Tahlia Demaio avatar
Tahlia Demaio
Product & Customer Success
Hex

We set up Channeled and ✨ viola! ✨, we’re able to scale our customer care without losing any of the personal touches (and I don’t have to fret over losing track of anymore conversation threads)!

Stop worrying about channels. Start focusing on customers.

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