Channeled's integration with Zendesk gives organizations the ability to scale consistent support for customers in Slack.
As your customer base grows, it’s increasingly important to meet them where they are – in Slack and beyond. That’s why many teams use Zendesk to manage support tickets across multiple platforms – from email, to in-app support, to live chat. But what if your customers expect personalized, high-touch support from Slack, where they're most active?
Enter Channeled's integration with Zendesk – a simple way to keep your team organized in their helpdesk while keeping support personalized and high-touch in Slack.
Why we built this
Customer Success teams in Slack work closely with their Support counterparts to make sure that valuable customers in these high-touch channels get day-to-day questions answered. But for many Support teams, handling questions from customers in Slack channels requires context-switching, lost time, and worst of all – burnout.
About this integration
Channeled's integration with Zendesk allows Support teams to stay organized and sane! in one place – their helpdesk – while giving Customer Success teams the confidence to route support questions from Slack to their internal team.
Here are just a few of the things you can do with the integration:
- Answer Slack messages from Zendesk without having to jump back into channels
- Collaborate with team members with synced internal commenting, allowing you to loop in cross-functional teams across Zendesk and Slack
- Customize when tickets are synced so that not all messages from Slack customers turn into support tickets in Zendesk
- Sync statuses, tags, and fields so that you can tag and update messages from Slack without jumping into Zendesk, or vice versa
Get details on Channeled's integration with Zendesk here – or let us know what you think and what you'd like to see next by saying hello below!