Introducing Channeled’s integration with Zapier

June 6, 2022

Channeled's Zapier actions help you automate every portion of customer operations in Slack, so you can focus on high-touch customer value instead of repetitive tasks.

Custom workflows aren't a nice-to-have – they're essential for every company. That's why we're excited to share Channeled's new Zapier integrations – automations and triggers that allow teams to build instant actions and flows that work in minutes without additional engineering work or time.

Why we built this

Channeled is built with a bevy of automations out-of-the-box – allowing you to customize a number of automations across auto-tagging and auto-assigning. But as we worked with many of our customers, we heard the need for more flexibility and precision in the day-to-day operations of running Customer Success in Slack.

Specifically, teams wanted to do even more to...

  • Automatically create Slack channels from Salesforce Accounts
  • Automatically connect customer Slack channels to the team inbox
  • Automatically send a customer broadcast when there was an outage or urgent update

About this integration

Channeled's integration with Zapier allows next-level customization for teams looking to streamline their processes and save even more time. Some of our favorite Zaps using the integration include:

  • Instantly connecting new customer channels with the shared team view
  • Automatically assigning CSMs to customer channels as they become created
  • Instantly mention specific team members when a message is updated with a certain tag

Learn more

Check out more on our Zapier integrations here, or let us know what you think and what you'd like to see next by saying hello below!

Healthy Slack channels & happy customers.

Better together.

Create scalable customer channels in Slack that grow engagement and revenue. Let's chat!

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